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Frequently Asked Questions

Email Support

Support Email

wecare@furtherfood.com

Check most frequently asked questions here, if you still need help then please contact us at wecare@furtherfood.com.

Shipping, Delivery & Order Status

Orders are processed Monday-Friday in the order we receive them unless you've chosen expedited shipping. Once your order has been fulfilled we send you an email letting you know your order is on its way to you. To track your order, click the "View your order" button in the email and scroll down to find your tracking information. 

Carrier tracking will provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our customer service team and we can assist you with next steps.

Chances of receiving a defective item is very rare but it could happen. Please take pictures of the product showing the defect clearly & contact our customer service team to check if it's eligible for replacement.

We ship throughout the US, Canada, and internationally.

Shipping within the United States is $6.99 per order. Domestic orders over $59+ will recieve free standard shipping.

We also offer 2-3 business day express shipping for $13.99. For more information, see our Shipping and Returns Policy page.

Shipping outside of the US:

We ship worldwide via DHL International. Shipping rates to locations outside of the United States vary based on weight and location. Customers outside the US are responsible for all duties and taxes upon delivery. Please allow 7-21 business days for international deliveries. 

We’re so sorry to hear about this! Please reach out to our customer service team and we’ll help get to the bottom of it.

Payments & Discounts

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region.

When checking out with Shop Pay, you have the option to pay now or pay later on orders over $50. Paying in installments with Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

There may be a number of reasons a discount code is not working towards an order you're placing. Some common restrictions are listed below:

  • The discount code has expired. Most codes run for a limited time only.
  • You’ve already used the code. Our promo codes are one-time use, so they won’t work if you’ve used them in the past.  
  • The order already has a discount code applied. Discount codes can’t be stacked. Only one discount code can be applied to each order.
  • You’ve selected Subscribe & Save. Subscribe & Save orders receive 20% off every order, so they are not eligible for additional discounts.

If you’re still having trouble, please contact our customer service team for assistance.

Returns

We’re committed to delivering only the highest quality products that you’ll not only love, but trust. If you’re not 100% in love with your purchase, we offer a 100% Money-Back Guarantee. To obtain a refund, please contact our customer service team within 30 days of purchase, and we’ll help you process your return.

See our full return policy here.

All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

If you make a mistake on an order, please reach out to our customer service team ASAP. As we answer all incoming inquiries in the order received, we cannot guarentee we will be able to make adjustments, but we will do our best to accommodate. If an order is shipped, we won't be able to make any changes to your order.

Important: once an order leaves our facilities, we are unable to update shipping addresses or delivery instructions.

 

Subscription Info

You can access your customer portal through your store account login. If you have not registered for an account, you will need to create an account using the same email address used at checkout.

Once your account is created, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email sent out a few days prior to renewals.

To edit general information such as name, email, or phone number:

  1. Log in to your customer portal
  2. Select 'Edit' next to your shipping information
  3. Update your details and select Save changes to confirm

To swap a product:

  1. Log in to your customer portal
  2. Under the subscription you want to edit, select Edit Products
  3. Select Add Product(s) to Subscription
  4. Choose a product to swap for the current product and click Save Changes
  1. Log in to your customer portal
  2. Click Skip below the subscription and choose your desired delay

While you're changing the date, following orders will be rescheduled based on this next order and the delivery frequency of the subscription. 

  1. Log in to your customer portal
  2. Select Next Order Date below your subscription product
  3. Set your desired next order date
  4. Save changes to confirm

To edit the frequency for a subscription: 

  1. Log in to your customer portal.
  2. Under the subscription you want to edit, select Edit Frequency
  3. You can change the frequency and set the next order date.
  4. Select Apply to save changes


Unless specified otherwise, in most cases discount codes do not apply to subscription orders. If you've recieved a code that is subscription specific, follow the steps below to apply to your order. 

  1. Log in to your customer portal
  2. Under the next order details Click Apply discount
  3. Enter the code and select Apply discount code

The discount will be pulled from here and applied to the next order under this subscription.

  1. Log in to your customer portal
  2. Under the subscription you want to pause, select Pause
  3. Choose how long you want to pause your subscription for and click Pause subscription.

If you would prefer to cancel your subscription, you can click Cancel subscription.

 

There are two places to update your address so that all future orders are updated. 

#1 Update Account Default Address

  1. Log in to your customer portal
  2. Click on View Addresses
  3. Click Add New Address
  4. Check the box "Set as Default Address?"
  5. Click Save
    While here, we recommend deleting any previous addresses.

#2 Update Subscription Address

  1. From your main account page, click Manage Subscriptions
  2. Select Address & payment details
  3. Click Manage addresses
  4. Click +Add a new address
  5. Enter details and click Save
  6. Edit the address you just created and select option "use this address for all of my products"
  7. Scroll down and click Save Changes
    We recommend removing all previous addresses. 

Company Info

Yes! We are proud to be the first supplement company to package our collagen products in 100% post consumer recycled (PCR) jars. It takes 78% less carbon and 90% less energy to make PCR plastic in comparison to virgin plastic. Additionally, we ship all products in eco-friendly, recyclable shipping envelopes.

All Further Food products are manufactured and packaged, with love, in the USA.

As we transition to our new packaging in the next few months, you may receive either the original version or the new one. Either way, both jars contain our same high quality, great tasting collagen. Even if you receive the prior packaging, the shelf life will still be within the expiration date printed clearly on the bottom of each product canister.

Previously, our suggested serving size was 1-2 scoops a day (around 15-20 grams), however, to minimize confusion and to deliver the best product experience possible, we have increased the scoop and serving size so that just one scoop a day provides all you need. 

With just one 20 gram serving of our high quality, easily digestible collagen, you’ll see and feel quicker results, including glowing skin, stronger bones and joints and a healthier gut.  Plus you’ll get more collagen protein, including key amino acids glycine, proline and hydroxyproline, which serve as the primary building blocks of your body’s skin, muscles, bones, tendons and ligaments, and connective tissues. The increased serving size and additional collagen protein will keep you more full and satiated, which can help you maintain a healthy weight. 

Remember, as with all supplements, consistency is key. For optimal benefits, make sure to incorporate 1 scoop of collagen into your daily routine.

No known side effects have been reported with the increased serving size.  If you didn't have any side effects from your prior collagen intake, then you should have likely have no side effects from increasing your collagen intake.  Either way, we recommend taking collagen with food to prevent any intestinal discomfort that may occur.

One potential positive benefit you might experience from the increased serving size is increased satiety. Collagen has been proven to be more satiating than other protein powders, including whey, soy, or casein.  So you will feel full longer with the new serving size!

Products

Collagen is one of the most important structural proteins in our body, located in our muscles, bones, hair, skin and nails. Learn more about collagen and its many health benefits.

The primary difference is the source of collagen. Our Collagen Peptides are sourced from grass-fed, pasture-raised bovine collagen and our Premium Marine Collagen Peptides are sourced from Alaskan wild-caught codfish. Both products offer the same amazing benefits. You can learn more about our bovine collagen or learn more about our marine collagen.

All Further Food Collagen Peptide products contain Type 1 and 3 Collagen, two of the most common collagen types found in the body. Type 1 and 3 Collagen both support skin, hair, nails, bones joints, and digestion. 

Further Food products do not contain gluten. However, our products are not manufactured in gluten-free verified facilities.  The exception is Superfood Matcha, which is verified gluten-free.

Further Food products are dairy and nut free. However, our products are not manufactured in dairy and nut-free verified facilities.

Yes, Further Food products are designed to be taken together for optimal holistic health and wellness. We even have curated bundles of the best product combinations just for you! Check out our Value Bundles.

Everyone’s body and health history is different, thus we all respond differently to supplementation. Some customers see and feel results in days, while for others, results take a few months. We encourage you to consult your doctor or healthcare provider with questions before starting any supplement routine.

Quality assurance is our #1 priority. Our facilities are CGMP certified and our products undergo extensive 3rd party testing for heavy metals to ensure that they meet all regulatory standards.

Yes. Our collagen is certified by Kosher Supervisory Services. If you have any questions about the certification process, you can contact Rabbi Noah Sheinkopf of Kosher Supervisory Services at rnsheinkopf@gmail.com

We package all of our collagen products in sustainable, post-consumer recycled jars, which are available in very limited sizes.  Our collagen packaging is selected not only to meet our  sustainability requirements but also to accommodate the powder and the scoop, with sufficient headspace to allow for easy, sanitary scooping and minimal mess. Regardless, you can be assured that you are receiving the amount listed on the front of the package. 

Wholesale Program

Thank you for being so interested in joining Further Food as a wholesale partner. Your commitment to our brand is greatly appreciated, and we are excited about the potential collaboration ahead.

To apply to our program, complete our Wholesale Applications Form HERE

After your submission is reviewed and approved, you will receive further communication containing essential details and instructions for activating your wholesale account.

Should you have any questions or require assistance at any stage of the process, please do not hesitate to contact us directly at wecare@furtherfood.com. We are here to support you as a valued partner in every step of your journey.

Our MAP Policy Agreement can be found HERE.

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