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Frequently Asked Questions

Email Support

Support Email


Check most frequently asked questions here, if you still need help then please contact us at wecare@furtherfood.com.

Holiday Promotions & Shipping

Shop with Further Food this holiday season and unlock a gift card for you to enjoy! Place a $35+ Further Food order between December 3rd and December 17th 2023, and you'll receive a gift card to use on a future order. After placing your order, a gift card will be emailed immediately to the email address used at checkout. The gift card can be used right away but expire March 31st 2024. 

  • Spend $35 get a $5 Gift Card
  • Spend $55 get a $10 Gift Card
  • Spend $75 get a $15 Gift Card

Trouble finding your gift card code? Search your email inbox (including your junk folders) for an email with the subject line "Your Gift Card Has Arrived 🎁". If you're still having trouble, please reach out to wecare@furtherfood.com and we'd be happy to help!


Happy holidays and thank you so much for considering Further Food for your gift-giving needs this season! We understand how crucial it is to receive your presents on time, so we've put together some helpful shipping cutoffs for you to keep in mind. While we can't control all shipping delays during this busy time of year, we promise to work our hardest to ensure your gift arrives underthe tree just in time for the festivities.

Location Service Order By*
Domestic / USA Flat Rate Ground 12/14
Domestic / USA 2Day Expedited 12/18
Canada Flat Rate 12/4
Australia Flat Rate 11/29
Europe Flat Rate 12/1
United Kingdom Flat Rate 12/11

* Not guaranteed


Shipping, Delivery & Order Status

Orders are processed Monday-Friday in the order we receive them unless you've chosen expedited shipping. Once your order has been fulfilled we send you an email letting you know your order is on its way to you. To track your order, click the "View your order" button in the email and scroll down to find your tracking information. 

Carrier tracking will provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our customer service team and we can assist you with next steps.

Chances of receiving a defective item is very rare but it could happen. Please take pictures of the product showing the defect clearly & contact our customer service team to check if it's eligible for replacement.

We ship throughout the US, Canada, and internationally.

Shipping within the United States is $4.99 per order and free for orders $49+. We also offer 2-3 business day Expedited shipping for $17.99. For more information, see our Shipping and Returns Policy page.

Shipping outside of the US:

We ship worldwide via DHL International. Shipping rates to locations outside of the United States vary based on weight and location. Customers outside the US are responsible for all duties and taxes upon delivery. Please allow 7-21 business days for international deliveries. 

We’re so sorry to hear about this! Please reach out to our customer service team and we’ll help get to the bottom of it.

Payments & Discounts

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region.

When checking out with Shop Pay, you have the option to pay now or pay later on orders over $50. Paying in installments with Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

There may be a number of reasons a discount code is not working towards an order you're placing. Some common restrictions are listed below:

  • The discount code has expired. Most codes run for a limited time only.
  • You’ve already used the code. Our promo codes are one-time use, so they won’t work if you’ve used them in the past.  
  • The order already has a discount code applied. Discount codes can’t be stacked. Only one discount code can be applied to each order.
  • You’ve selected Subscribe & Save. Subscribe & Save orders receive 15% off every order, so they are not eligible for additional discounts.

If you’re still having trouble, please contact our customer service team for assistance.


We’re committed to delivering only the highest quality products that you’ll not only love, but trust. If you’re not 100% in love with your purchase, we offer a 100% Money-Back Guarantee. To obtain a refund, please contact our customer service team within 30 days of purchase, and we’ll help you process your return.

See our full return policy here.

All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

If you make a mistake on an order, please reach out to our customer service team ASAP. As we answer all incoming inquiries in the order received, we cannot guarentee we will be able to make adjustments, but we will do our best to accommodate. If an order is shipped, we won't be able to make any changes to your order.

Important: once an order leaves our facilities, we are unable to update shipping addresses or delivery instructions.


Subscription Info

You can access your customer portal through your store account login. If you have not registered for an account, you will need to create an account using the same email address used at checkout.

Once your account is created, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email sent out 3 days prior to renewals.

To edit general information such as name, email, or phone number:

  1. Log in to your customer portal
  2. Click Manage Subscriptions
  3. On the right, select the Address & payment details tab
  4. Click Edit your details
  5. In this popup, you can update your details and select Save changes to confirm

To swap a product:

  1. Log in to your customer portal
  2. Click Manage subscriptions
  3. Under the subscription you want to edit, select Manage this subscription
  4. Select Swap this for a different product
  5. Choose a product to swap for the current product and click Swap
  6. Review the product options and select Swap product to confirm

Skipping your next order will skip all subscriptions within the order. One time products cannot be skipped and will get rescheduled to the following order. There are two ways you can skip an order.

Option 1 - Skip your next order

  1. Log in to your customer portal
  2. Click Manage Subscriptions
  3. Under your next order details, click Skip